Terms, Refunds and Privacy
By booking with Solvency Media or using this website, you agree to the terms below. Last updated September 2026. Questions? Call or text (647) 697-0873.
Terms of Service
Services
Solvency Media provides photo, video and advertising services for businesses in Ontario, Canada. All bookings depend on availability and are confirmed in writing by text or email.
Pricing
Prices are in Canadian dollars and do not include applicable taxes. Quotes are valid for 14 days. The final price and scope are confirmed in writing before any work starts.
Travel
We film anywhere in Ontario. For shoots in another province or outside Canada, you cover travel costs such as flights, gas and accommodation, agreed in writing before booking.
Your responsibilities
You confirm you have permission to film at your location, and you let staff and customers know filming will take place. Anything you give us to use, such as logos, music or photos, must be yours to use.
Content ownership
Once paid in full, you can use the final edited content to promote your business. Solvency Media keeps the right to show the work in our portfolio unless we agree otherwise in writing. Raw footage is not included unless purchased as an add-on.
Revisions
Each video includes up to 2 rounds of revisions, requested within 7 days of delivery. After that, the video is considered approved. Extra revisions or changes to the original plan may cost extra.
Liability
Our total liability is limited to the amount you paid for the specific service. We are not responsible for indirect losses, lost profits, or delays caused by events outside our control such as weather, illness or platform outages.
Governing law
These terms are governed by the laws of Ontario, Canada.
Payments and Refunds
One-time shoots
A 30% non-refundable deposit is required to hold your date. The rest is due on the day of the shoot. Final files are delivered once payment is complete.
Monthly plans
Monthly plans are paid in advance at the start of each billing period. Work for that month is scheduled after payment is received.
Refunds
Payments for work that has been scheduled, filmed or delivered are non-refundable. If Solvency Media cannot deliver work you have paid for, you will receive a refund for the part that was not delivered.
Late payments
If a payment is more than 7 days late, work is paused until the account is up to date.
Payment disputes
Please contact us first if there is an issue with a charge. Disputing a payment for work that was delivered does not cancel the amount owed.
Cancellations and Rescheduling
Monthly content plans
Plans are month to month. Cancel any time with 14 days written notice before your next billing date. The current month is not refunded, and unused reels or shoot days do not carry over.
Ad plans
Plans that include ads have a 3-month minimum. After that, they continue month to month with 14 days written notice to cancel.
Rescheduling a shoot
You can reschedule once for free with at least 48 hours notice. With less notice, or if the shoot is missed, the deposit is kept or the shoot counts as used for that month.
Exceptions
If you have a documented emergency or the weather makes a shoot unsafe, we will work with you on a new date.
If we cancel
If Solvency Media has to cancel, you choose between a full refund of your deposit or a new date as soon as possible.
Advertising Services
Ad spend
Ad spend is paid directly by you to Meta or Google and is not part of our fee. We do not control or refund platform charges.
Results
We plan, run and improve your campaigns, but no one can guarantee specific results such as leads, sales or views. Results depend on your offer, budget, market and the platforms.
Your accounts
Ad accounts, pages and data stay in your name. You keep full access if you stop working with us.
Privacy Policy
What we collect
The name, phone number, business details and messages you send through our forms, and where you found us (for example, an ad or a Google search).
Cookies and ads
We use the Meta Pixel and Google tags to measure how our ads perform and to show our ads to people who visited this site. These tools may use cookies. You can opt out in your Facebook and Google ad settings, or block cookies in your browser.
How we use it
Only to reply to your inquiry, provide the services you ask for, and improve our ads. We do not sell or rent your information. We will only text or call you about your inquiry, and you can ask us to stop at any time.
How it is stored
Form submissions are sent securely through Formspree to our email. We keep inquiry details only as long as needed to work with you. We never ask for card details on this website.
Your rights
Under Canadian privacy law (PIPEDA), you can ask to see, correct or delete your information by contacting us at (647) 697-0873.